Support

Escalate VMGateClient issues to Startel with the right details.

Contact Startel

Reach Startel International for app, USB audio hardware, pairing, or OTA defects:

• Phone / WhatsApp / Telegram: +374-55120896
• Email: info@startelinternational.com

Your tenant administrator handles portal configuration (networks, routing, join codes, policy). Startel handles platform, app, and USB board hardware defects.

For replacement or ready-to-use units, email Startel (chapter 02 for the exact product name if you self-provision).

Information to provide

Include as much of the following as you can:

• Tenant name and network name
• VMGateClient name or identifier as shown in portal VMGateClients
• App version — menu → Settings → Diagnostics → App version
• VMGate Audio version from the same Diagnostics screen
• Phone make, model, and Android version
• Active profile name and whether Termination enabled is on
• Portal client status (for example ready, no_dongle, offline)
• Time of failure (with timezone) and, for call issues, an example called number
• Category: pairing / no calls / audio / offline / OTA / dongle flash

Screenshots of the main screen, error text, and menu → Audio diagnostics reduce back-and-forth. A photo of the board connected on the left port helps for hardware issues.

Portal and policy questions

Questions about join codes, routing, rates, caps, or billing belong with your tenant administrator and the VMGateServer manual. Use this VMGateClient manual for phone install, USB board, profiles, and field operation.