Account & subscription

Register, verify email, manage settings, and control your VMGate plan and limits.

Register an account

Open the VMGate portal sign-up page and complete the registration form with your company details and email. After submission, check your inbox for a verification message before signing in.

If a verification link expires, sign in (or register again) and use Resend to receive a fresh link.

Verify your email

Email verification is required before full portal access. Click the link in the message; you are then redirected to sign in. Unverified accounts may see limited functionality or repeated prompts to verify.

Settings

Open Settings from the System group in the sidebar. There you update your tenant profile (company and contact details), change password, and optionally enable two-factor authentication. Email is your tenant login key and cannot be changed.

Subscription and plan changes are on Manage Subscription, not on Settings. Profile and security changes apply to your tenant login only — not to individual VMGateClients.

Manage subscription

Use Manage Subscription (Finance group or the plan link in the status strip) to view your current plan, usage, add-ons, and billing history. From there you can upgrade, schedule a downgrade, add VMGateClient seat packs, or cancel paid access at period end.

Downgrades are blocked while you exceed the target plan’s network or VMGateClient limits — remove extra networks or clients first.

Plans and limits

Each plan defines:

• Concurrent ports — maximum simultaneous calls across all networks.
• Networks — how many isolated VMGate networks you may create.
• VMGateClients — included device registrations; extra seat packs add capacity without raising the concurrent port cap.

On the free plan, self-service plan and seat changes may be locked in the portal. Contact support at info@startelinternational.com if you need a manual adjustment. Paid plans bill monthly; invoice PDFs appear under billing history after the first payment.