Operations

Monitor live traffic, review call history, and access recordings.

Active Calls

Open Traffic → Active Calls. The table lists in-progress sessions:

• A Number and B Number — ingress caller and the GSM destination (outbound dial when known).
• VMGateClient — device taking the call.
• Reseller — attributed middleman, or Direct when none.
• Status and Duration — current call state and elapsed time.

Filter by Customer, Network, VMGateClient, or Dest code (called-number prefix). Set Auto-refresh (sec) between 5 and 60 (default 10) or click ⟳ Refresh for a one-off update. Changing a filter reloads the table immediately.

The status strip Active Calls count mirrors this view against your plan’s concurrent port cap. Sustained counts at the cap mean new ingress may be rejected (for example 503 or concurrent-limit failures in Call History) until a session ends.

Call History

Open Traffic → Call History. The portal loads today’s window by default; adjust From / To, optional Status, Customer, Trunk, and VMGateClient, then click Apply Filter.

The table shows Date/Time, A, B In (called number at ingress), B Out (number sent to GSM), VMGateClient, Status, Real and Billed duration, Cost, and Net (tenant margin on the row). Use pagination at the bottom for older pages — there is no CSV export in the portal.

From the ⋮ menu choose Details to open the call summary: ingress IP, setup / connect / end timestamps, real and billed seconds, Customer and VMGateClient costs, reseller cost, rate/min, PDD, session id, Call-ID, and disconnect side.

Below the summary, three diagnostic tabs help triage:

• Call Log — orchestration events for the session.
• Graphic Trace — ladder-style SIP trace.
• Columnar Trace — tabular SIP messages.

Use Call History alongside chapter 08–09 routing when disputing ASR or verifying why a number failed (for example No VMGateClient, No Rate, or No Answer).

Recordings

Open System → Recordings when call recording is enabled on your tenant plan. A quota line shows storage used vs your recording allowance (GB).

Filter by date range, Customer, VMGateClient, or partial Session id, then click Apply Filter. The table lists recorded time, A/B numbers, Customer, client, duration, file size, and expiry.

From the ⋮ menu, Download saves the WAV when the file is still on storage. Delete removes the recording from the portal list (logical delete — the file may remain on storage per retention policy). If recording is not on your plan, the workspace stays empty — confirm entitlement before promising recordings to Customers.