Billing & support

Reconcile Customer, VMGateClient, and reseller money flows; manage your VMGate plan; contact Startel support.

Billing page

Open Finance → Billing. This workspace is for your downstream billing — what Customers owe you, what you owe VMGateClient operators and resellers — not your Startel VMGate subscription (that is on Manage Subscription).

Four summary cards at the top:

• My Balance — your tenant operator balance.
• Customer Total — aggregate balance across all Customers.
• Owed to VMGateClients — outstanding operator payouts on enrolled devices.
• Owed to Resellers — outstanding reseller balances (chapter 07).

Use these figures with Call History (chapter 11) to validate traffic before you invoice carriers or pay middlemen. Missing rate plans on trunks or VMGateClients skew totals — fix assignments in chapters 09–10 before month-end close.

Record payment / payout

Below the summary cards, Record Payment / Payout logs money you received or sent outside the portal (bank transfer, cash, etc.). It adjusts balances; it does not process card payments for your Startel subscription.

Choose a type, pick a target, enter amount (USD), optional reference, and click Record:

• Customer payment IN — money received from a Customer (wholesale prepay/postpay).
• VMGateClient payout OUT — money sent to a VMGateClient operator. Select the client from the dropdown (scoped to the network selected in the status strip when applicable).
• Reseller payout OUT — money sent to a reseller.

Recent Payments lists the latest entries: date, direction (IN / OUT), target type (Customer, VMGateClient, or Reseller), amount, and reference.

Manage subscription

Your Startel VMGate plan lives on a separate page: Finance → Manage Subscription, or click the plan name in the status strip. Account registration and plan limits are introduced in chapter 02; this section covers day-to-day use of that page.

The subscription page shows:

• Current plan and status, plus usage for VMGateClients, concurrent ports, and networks.
• Monthly billing — line items and total per month.
• Billing history — past invoices with Download PDF when payments have been processed.
• Plans — upgrade or downgrade (downgrades blocked while you exceed the target plan’s network or client limits).
• Extra VMGateClient seats — add-on packs (+10 or +50 seats). Seat packs raise how many devices you may register; they do not raise concurrent ports — upgrade the plan for more simultaneous calls.
• Cancel subscription — schedule cancellation at period end on paid plans (you move to the free tier when the period ends).

Suspended accounts, unpaid invoices, or scheduled cancellation may restrict paid features until billing is restored or the period ends. On the free tier, self-service plan and seat changes may be locked — contact support for manual changes.

Contact support

Open System → Support for Startel product support channels:

• WhatsApp and Telegram: +374-55120896
• Email: info@startelinternational.com

System → Manual opens the VMGateServer and VMGateClient handbooks in a new tab.

When reporting portal, routing, or billing issues, include your tenant name, approximate time, called number, Customer trunk, and any VMGateClient involved. Screenshots from Active Calls or Call History detail (chapter 11) speed diagnosis.